Globe highly encourages its customers to #DoItRight by being meticulous and practicing vigilance in purchasing their Globe At Home wifi modems amid reports of unauthorized resellers passing off their modems as DITO wifi modems.

The modems involved are the Tozed S10G models with two antennas. Globe currently is the only authorized distributor of these Tozed S10G wifi modems in the Philippines.

wifi modems

How can you tell if these wifi modems are legitimate and authorized by Globe?

  • There is theGlobe At Home Prepaid WiFilogo located in front of the modem;
  • There is a Globe sticker located at the back of the unit, particularly at the upper portion showing the basic guides
  • The Globe seal is located at the middle of the back of the modem.

Globe also reminds its customers that purchasing tampered modems will void the original warranty that comes with the unit.  Customers are advised to buy only from legitimate Globe Stores nationwide. For online, there are Globe official Shopee and Lazada stores and its authorized dealers to ensure the devices’ quality and service guarantees.

Globe further encourages its customers to report suspicious activities surrounding Globe At Home’s modems and escalate these accordingly to the appropriate authorities:

Department of Trade and Industry—Consumer Protection Group with the email address [email protected] or text 09178343330.

Customers may also report via https://www.globe.com.ph/report-tampered-modem.html

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