Boasting a total of more than 11,000 talents in the Philippines, Transcom or Transcom Worldwide AB has opened a new 2-floor site in Metro Manila last August 27 located on the 18th and 19th floor of The 30th Corporate Center in Pasig City.
A Swedish-owned BPO Company, Transcom is known as a global customer experience specialist, providing customer care, sales, technical support and credit management services through their extensive network of contact centers and work-at-home agents across 20 countries. They deliver services in 33 languages to international brands in various industries like SAMSUNG.
In fact, Transcom has dedicated the whole 18th floor to Samsung, complete with all the latest product lines from the brand from smartphones to washing machines. This will help Transcom customer experience specialists work through every bit of details needed to help customers with any issues they may have with their Samsung product.
The inauguration ceremony was led by Mark Lyndsell, Transcom’s CEO for the Global English Region, along with Lennart Jansson, Swedish Deputy Head of Mission, and James Jung, President of Samsung Electronics Philippines Corporation ( SEPCO).
The new Transcom site is conveniently located right beside and above the Ayala 30th Shopping and Business Center along Meralco Avenue and is home to at least 1,000 employees serving customers in the North America and Asia Pacific regions.
“We believe that opening this site will reposition us in a highly-competitive BPO landscape in the Philippines and increase our attractiveness to our clients. On top of that, the motivation for the space is to create an amazing environment for our awesome people that truly reflects our core values as an organization which, of course, complements the world class brands we support,” according to Mark Lyndsell.
With a mix of smart, flexible, warm, and welcoming design elements, Transcom’s new site showcases a design upgrade that supports the organizational transformation it began two years ago as well as the brand refresh it launched in early 2019.
“We wanted a design that would level up our own standard for designing and building our facilities. With this new site, we have actually raised the bar higher in defining our organizational brand as we invest in new spaces moving forward,” Lyndsell said.
Here’s a quick visual tour of the new Transcom Site:
As part of a standard set of amenities across Transcom’s workspaces, the site also houses a child care area, gym, sleeping quarters and shower rooms, a pharmacy operated by Generika Drugstore, and a café operated by Figaro Coffee.
Lyndsell also highlighted that compared to other Transcom sites in Manila and in the Visayas, there are more breakout areas and open spaces at The 30th Corporate Center site.
“We have lounges, thinking pods and collaboration areas where our employees can simply relax, engage with colleagues, and generate or exchange ideas. We want the amenities to help us convey the message that we truly care for our people,” he added.
By the 4th quarter of 2019, Transcom will start growing the site’s employee headcount through the expansion of its business in Awesome OS, the Davao-based customer care company it acquired in August 2018. The expansion will mark Awesome OS’s maiden operation in Metro Manila.
Apart from the 30th Corporate Center site, Transcom maintains its regional headquarters site in the Boni area in Mandaluyong and an operations site in Pasig-Tiendesitas. In the Visayas, it operates in the cities of Bacolod and Iloilo.
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