FedEx Express is enhancing the online shipping experience for its customers with the new automated e-commerce capability in FedEx Ship Manager (FSM) that supports small businesses and e-commerce merchants across AMEA, helping them to efficiently manage their shipments online.

FedEx Ship Manager

Available across 63 countries and territories in AMEA, this enhancement to FedEx Ship Manager allows businesses to create shipments and paperwork from their online orders in a few simple steps, saving considerable time compared to manually entering information to create shipping labels. Customers will now be able to synchronise their Shopify, BigCommerce, WooCommerce, and PrestaShop store with FSM at More e-commerce platforms and marketplaces will be added over time.

In addition, FedEx customers can now:

  • Link their e-commerce platform or marketplace with FSM to automatically download their order information.
  • Create and print labels for multiple orders in one click and sync with electronic trade documents for a smooth clearance process.
  • Synchronize update of tracking numbers and order status on sales channels, notifying buyers that orders have been shipped.

“Just as e-tailers strive to provide seamless shopping experiences for their customers, we are focused on a differentiated, more efficient and convenient shipping experience for our e-commerce merchants,” said Salil Chari, senior vice president of Marketing and Customer Experience for Asia Pacific, Middle East, and Africa region, FedEx Express. “With this enhancement, small businesses can enjoy automated e-commerce shipping and use the time saved on more strategic tasks to propel their future growth. As a technology company creating possibilities for what’s next, FedEx will continue to build world-class digital solutions like this for our customers.”

FedEx is building out its e-commerce offerings and adding a wide range of solutions. These include B2B marketplace integration through FedEx Compatible and Alliances programs, customizable last-mile delivery options plus direct messaging and convenient tracking through digital tools like FedEx Delivery Manager International and Picture Proof of Delivery which gives consumers the assurance that their package has been delivered to their doorsteps.

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