As the biggest property management company in the Philippines, Ayala Property Management Corporation (APMC) needed to transform its operations to digital to provide an overall better experience for staff and customers.
With an unparalleled and award-winning 45-year history of establishing safety, APMC is known for its service quality, and energy efficiency across all its properties nationwide. These consist of a combination of over 250 residential buildings, malls, office buildings, parking facilities, and estates—spanning over 100 million square meters across the country.
APMC engaged Globe Business’ Intelligent Asset Management to facilitate the creation of APMC’s Property Management Portal, which effectively and efficiently transitions its manual processes to digital.
Prior to switching to digital processes, APMC was already looking into upgrading its systems to gain more accurate reports and shorter lead times. For APMC, Globe Business’ Internet of Things (IoT) services allow their staff to get a full view of what their properties need—from stock inventory to machine maintenance. IoT is an ecosystem of sensors, processes, and applications that allow businesses to boost their operational efficiencies made possible by real-time and pos-event analytics. This enables management to make informed decisions.
“Our partnership with Globe Business enabled us to come up with a Computerized Maintenance Management System (CMMS), which includes modules and functionalities that were customized to support the specific needs of APMC,” explained Michael F. Magpusao, APMC Chief Operating Officer. “These elements include Asset Management, Work Order Management, Database Management, Material Management, Reporting, Engineering and Research, Energy and Sustainability, Health Safety and Environment, and, soon, a possible integration with our financial system.”
Magpusao added, “Amid the pandemic, APMC and Globe Business continued the development of the CMMS to enhance productivity and come up with shorter response times, and more accurate reports.”
Once fully deployed, all APMC assets, tools, and consumables can be monitored in real-time, which lets the company perform a statistical analysis of customer concerns, incident reports, work permits, and the timely accomplishment of preventive and corrective equipment maintenance.
Property managers are even able to automatically receive notifications on all relevant documents due for renewal, which ensures the company’s timely compliance with all legal and statutory requirements. The system can also detect and escalate any issues or delays to management. Property managers likewise make use of the CMMS as a database and reference of APMC’s best practices, innovations, and research initiatives.
Soon, APMC will integrate the facilitation of its budgeting, forecasting, planning, and procurement activities in its CMMS.
“In a nutshell, our CMMS will enable management to monitor the overall performance of our properties—essentially giving us a bird’s eye view of our country-wide portfolio, in a matter of seconds,” Magpusao says.
Beyond streamlining processes, the CMMS is aligned with APMC’s and Globe Business’ sustainable development goals. With the introduction of digitalization and automation, APMC already projects a reduction of paper use for each of its properties by as much as 70 percent—and the company is committed to further developing its environmental and sustainability initiatives, according to Magpusao.
Ultimately, both Globe Business and APMC believe that such efforts leave a lasting impact towards nation-building.
“Like APMC, Globe Business is committed towards the protection of the environment, as well as the health and safety of our employees, customers, and communities, in our pursuit to achieve sustainable development for all Filipinos,” says Peter Maquera, Senior Vice President for Globe Business, Enterprise Group. “We are well on our way to achieving this through our digital transformation efforts.”