In its mission to push for financial inclusion, Union Bank of the Philippines (UnionBank) now uses Machine Learning and Artificial Intelligence or AI based scoring models to determine eligible loan applicants.


Banks have traditionally determined loan eligibility to micro, small and medium enterprises based on their credit history, collaterals and other financial information. This has meant that other factors were usually not taken into consideration when making loans available.

Using AI and Machine Learning based scoring models, the bank has been able to include other means of determining the risk levels of loan applicants and thus make it possible for them to qualify when compared to just looking at traditional factors. The AI and ML based scoring models leverage on the patterns of customer behaviour by using alternative data points such as geographical metadata, socio, macro-economic and other publicly available data from the government.

“We are walking the talk. Everyone talks about financial inclusion but when it comes down to assessing eligibility, the measures used are the traditional one – thereby still excluding the same people we wish to include,”

Chief Mass Market and Financial Inclusion Executive Manuel Santiago

UnionBank stands out as a digital pacesetter relative to its peers in the country as its continuous revolutionary digital innovations remain ahead in the financial services space while simultaneously enhancing customer experience and enabling sustainable financial inclusion.

UnionBank Business Loans is available in the SeekCap Marketplace. SeekCap is an online lending marketplace that allows Filipino business owners to access credit fast and easy, 24/7 . The marketplace is powered by UBX, the FinTech spin-off of UnionBank.

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