Teleperformance, a global leader in digitally integrated business services, recently announced a revolutionary new global operating model, the Teleperformance Cloud Campus, an innovative solution for enabling the ‘new normal’ work-at-home (WAH) environment.
Prior to the pandemic, as part of its future-of-work development process, Teleperformance was already designing and testing an enhanced model for improving customer experience, client results, and employee well-being and development through socially connected, virtual teams. The Teleperformance Cloud Campus was specifically designed to provide a remote, socially enriched working environment, allowing companies to easily expand their business and deliver superior customer experiences through Teleperformance’s unique, cloud-centric model.
Home-based interaction experts can now work from anywhere in the world while remaining connected virtually to their Teleperformance team through one of their Cloud Campus Hubs. These centralized command centers keep remote agents connected and engaged while providing an opportunity for clients to interact with a dispersed workforce. The highly functional design blends proprietary Teleperformance technology, analytics, and process excellence (TAP) with best-of-breed technologies to form a uniquely efficient global solution.
The operating capabilities of Teleperformance Cloud Campus includes virtual talent acquisition, training, development, coaching, team building, learning, client interaction, quality control, and data security management, as well as emotional well-being and rich social interaction for employees. Gamification is utilized for employee fun, socialization, and education as part of the new Teleperformance ‘campus life’.
For Teleperformance, protecting sensitive information is key, which is why their Cloud Campus solution ensures that data remains secure within remote environments. Their Bring-Your-Own-Device (BYOD) Architecture is PCI Certified and other security measures include multi-factor authentication, device lockdown and the usage of virtual sessions to ensure that no data is stored locally.
Among the many benefits of Teleperformance Cloud Campus is having access to a broader workforce, with its ability to reach skilled interaction experts around the world, enhanced business resilience, sustainability and diversity, and the flexibility to meet changing demands as companies can easily scale up or down based on business needs.
Teleperformance Cloud Campus is available to support all industries, geographies, and applications and is currently deployed globally in a diverse set of industry sectors including e-commerce, utilities, telecom, and healthcare – several of which were implemented before the Covid-19 outbreak. The company now has more than 200,000 employees working from home worldwide, i.e. 80% of all active employees. An increasing number of clients and Teleperformance WAH employees will continue transitioning to this unique delivery model this year.
Teleperformance Chairman and Chief Executive Officer Daniel Julien said, “To be clear, conventional facilities continue to play an important role in our operational delivery strategy. As the global industry leader and a top employer worldwide, we constantly re-envision alternative work and delivery models that can benefit our clients, their customers and, of course, our employees. We developed, tested, and began implementing the Teleperformance Cloud Campus with select clients last year. It is a fantastic model for both clients and for the emotional well-being and professional growth of our work-at-home staff. Since COVID-19 hit the world, we have rapidly transitioned 80% of our global workforce to a work-at-home model to align with the ‘new normal’. Teleperformance Cloud Campus orchestrates the delivery of work-at-home in a precise and effective manner, to best serve our clients and best care for our more than 200,000 strong remote employees – both now and in the future.”
With Work-at-Home solutions in high demand, Teleperformance Cloud Campus is an efficient and effective model for hiring, training and managing remote teams while ensuring exceptional, consistent customer experiences.
“Businesses today are looking for resiliency and a partner that can help them adapt to the rapid changes of today. With many companies looking at work-at-home as part of their strategy, Teleperformance Cloud Campus gives them the agility their business needs while ensuring the safety of employees, which is of utmost importance now and most certainly in the future,” shared Mike Lytle, Chief Operating Officer of Teleperformance Philippines.
To learn more about Teleperformance Philippines and the Teleperformance Cloud Campus, you may visit their website at www.teleperformance.ph/en-us.
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