What makes Balanga, Bataan a suitable place for Genpact’s first provincial site is the innate values of the people living there.

This is what Arnab Ray, the Vice President for Operations of Genpact Philippines said during the grand inauguration of Genpact Bataan located at Vista Mall in the City of Balanga.

Genpact Bataan at Vista Mall Balanga
Genpact Bataan at Vista Mall Balanga

A tourist friendly province, Bataan is known as the home of the First Export Processing Zone in the country and the first and only-stop-shop tourism center in the Philippines – the Bataan Tourism Center (BTC).

The City of Balanga on the other hand was given the Red Orchid Award for being a smoke-free city. So in principle, Genpact is probably the first smoke-free call center facility in the country (or at least they will try to be).

The inauguration was held on the 15th of November and was led by Genpact Philippines Country Manager Danilo Sebastian Reyes, Genpact VP of Operations Arnab Ray, Former Senate President and Chair of Villar Group of Companies Manny Villar, Bataan Governor Albert Raymond Garcia and Balanga Mayor Francis Garcia.

Ribbon-Cutting Ceremony
Ribbon-Cutting Ceremony
Genpact Philippines Country Manager Dan Reyes and VP for Operations Arnab Ray
Genpact Philippines Country Manager Dan Reyes and VP for Operations Arnab Ray

Also present during the event were Genpact Philippines officers, representatives from the different Bataan local government offices and the reigning Miss Bataan 2016 Ambassadress of Investment and Industries Charlene Versoza.

Charlene Versoza
Charlene Versoza

As of November 15, Genpact Bataan has already filled around 150 seats which is half of the operational manpower target of the site this year.

Genpact which stands for “Generating Business Impact” has been around for two decades already. A global leader in digitally-powered business process management and services, they have patented a Smart Enterprise Process (SEP) framework which they have carried here in the Philippines for 10 consecutive years starting with their first office in Alabang, Muntinlupa way back in 2006.




Genpact Philippines has delivered exceptional IT and business process management services to its global clients in the Banking, insurance, Healthcare, Retail, Consumer Products and Pharmaceutical Industries.

Dan Reyes - Genpact Philippines Country Manager
Dan Reyes – Genpact Philippines Country Manager

Genpact Country Manager Dan Reyes said during the inauguration program that the IT-BPO Industry in the future will expand in the areas of robotics, process automation, artificial intelligence and big data analytics, and will require talents that will suit these new requirements. In line with this, Genpact has already coordinated with the academe specially in the province of Bataan, and pledged support to help produce the right talents that will be required in the next few years.

“What we’re trying to do here in Bataan, is really expand not only in the area of contact center services but also in financial accounting as well as IT services,” Dan Reyes added.

Bataan Governor Albert Raymond Garcia also said that the presence of Genpact in the province will have a big impact in the lives of the Bataenos and the local economy. He also promised a world-class LGU service to Genpact and other industries that will invest in the province.

Things are really looking up for the City of Balanga and the rest of Bataan.

To conclude, Dan Reyes also said that Genpact’s expansion in the province of Bataan is a clear proof that nothing has changed when it comes to the BPO-IT climate here in the Philippines.

Here’s his full statement on the issue:

Here are the HIGHLIGHTS of last of the November 15, Genpact Bataan Inauguration:


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