One of the many things that we have to endure in this life, especially if you live here in Mega Manila, is having to cope with long lines and traffic jams.

I hate long lines but we experience it almost every single day in train ticket booths, public toilets, groceries, fast food counters, movie ticket booths, toll gates and of course the dreaded government offices where you need to secure important personal and business documents like birth certificates and other security papers.

Did you know that there is a better way to acquiring those important security papers (SECPA), one that doesn’t involve long lines and all the other hassles especially right now that the weather is so hot?  This is what I’ve found out last Saturday, April 14 during a breakfast meeting at Harvest in Bonifacio Global City with the people from Teleserv.

Pilipinas Teleserv, Inc. (Teleserv) began operations in June 2000 as a multi‐channel contact center provider.  The company conceptualized and developed proprietary services for various Philippine government agencies that have revolutionized the way citizens transact with government and called it as Teleserv Citizen Services.

Let’s learn the basics first so we’ll know why Teleserv Citizen Services is a very important tool.

What is a Civil Registry Document in Security Paper or SECPA?

A civil registry document in Security Paper is a public document that contains the vital events pertaining to status of persons, that is, either a Birth Certificate, Marriage Certificate or Death Certificate, that is copied electronically in a special paper that bears security features in the form of codes, microtexts, serial numbers, peculiar prints or marks that is tamper-proof in order to preserve the integrity and validity of the document.

Here are the different National Statistics Office (NSO) documents and their uses:

Birth Certificate:

  • As proof of age.
  • Healthcare application
  • Requirements for enrollment
  • Requirements in marriage application
  • Passport application
  • Driver’s license application
  • To open a bank account
  • Requirements for inheritance and property claims
  • Voter’s registration
  • Requirement if you will run for public office.
  • PRC licensure exams
  • SSS application
  • DOLE working permits, if minor.
  • Establishing  family relationship,
  • Proving legal dependency
  • Requirements for claiming of benefits

Marriage Certificate:

  • To update status in SSS/GSIS
  • To update data in Passport from single to married name
  • To change surname in PRC license
  • To secure as legal beneficiaries of spouse
  • Requirements for legitimacy of child/children
  • Requirements for claiming of benefits

Death Certificate:

  • Claiming life insurance
  • Claiming pensions
  • Settling estates
  • To obtain burial permits
  • To obtain death benefits

CENOMAR (Advisory of Marriage):

  • Visa requirements
  • To know if your fiancée is single and to know if both party is free of bigamy.
  • One of the requirements in getting a marriage license.
  • Requirements for legitimacy of a child
  • Requirements for claims and benefits.

NSO and Teleserv Partnership 

The National Statistics Office partnered with Pilipinas Teleserv Inc. in developing an easy and accessible method of procuring authentic NSO certificates.

By simply calling the NSO Helpline 737-1111 or logging in at www.birthcertificates.com.ph, citizens can enjoy the convenient request and procurement of their NSO certificates without the hassle of traffic, queue, and waiting.

NSO Birth Certificate Delivery Helpline 737-1111 is open 24 hours a day, 7 days a week even on Sundays and holidays nationwide.
How to do it? 

How to request for an NSO Certificate using NSO Birth Certificate Delivery (02) 737-1111 birthcertificates.com.ph?

Dial 737-1111 on your land line phone or mobile phone.  Append 02 before the hotline number if dialing outside Metro Manila. For live web chat, log-on to www.birthcertificates.com.ph.

What type of documents can I request through NSO Birth Certificate Delivery?

NSO Birth Certificate Delivery offers delivery for NSO Authenticated Birth Certificate, Marriage Certificate, Death Certificate and CENOMAR or Certificate of No Marriage.

What are the necessary requirements when receiving the documents upon delivery?

If the requestor is the owner of the Birth Certificate, he’ll just need to present a valid ID with picture.  If the requestor is not the owner, he’ll have to present a valid ID with picture of him and the owner and an Authorization Letter. For Marriage Certificate, Death Certificate and CENOMAR or Certificate of No Marriage, just present a valid ID with picture of the requestor.

What time can I call NSO Birth Certificate Delivery?

Both channels [hotline and online] are available 24 hours.  Available 7 days a week even on holidays.

Can someone request for an NSO Certificate that belongs to another person?

Yes.  But the requestor should be an immediate family member of the document holder for Birth Certificates.  Since Marriage Certificates, Death Certificates and CENOMARs or Certificate of No Marriage are considered as public documents, anyone may request these documents.

How much do I pay for the document(s)?

Birth Certificates, Marriage Certificates and Death Certificates costs Php 330.00 per copy and CENOMARs or Certificate of No Marriage costs Php 430.00 per copy.  Both rates are inclusive of processing and delivery.

Where can I pay for the document(s)?

You may pay at any Metrobank branches, Bancnet ATM, or Bayad Center outlets nationwide.

When can I receive the documents I requested?

Delivery is usually within 2-3 working days upon receipt of your payment.

Where can I follow-up my request?

You may follow-up your request through (02) 737-1112

Aside from the NSO partnership, Teleserv Citizen Services has other programs like the POEA Balik Manggagawa OEC Delivery, the DFA Passport Appointment System and soon a partnership with GSIS.

The POEA OEC Balik-Manggagawa Delivery Service has made overseas exit clearance processing a breeze for vacationing OFWs over the years.  With the upcoming improvements on the online website www.oecdelivery.com.ph, OFWs can now find more information and useful tips for their vacation here in the country.  The website empowers OFWs to process their OEC without going to the POEA, know the status of their application, check the requirements needed based on the country or jobsite, know the current fees, and check on restricted labor markets.

The DFA Passport Appointment System is geared to expand the passporting experience of every Filipino.  A free appointment service that is available via hotline (02) 7371000 and online at www.passport.com.ph, the service optimizes the integrated systems of processing a passport.  Various information is loaded on the website including passport requirements, passport fees, a locator map, and an appointment scheduler.

Get to know more about the advantages of Citizen Services for you at www.citizenservices.com.ph.

Teleserv is owned by three very young directors who provide hands on management of the daily activities of the company.  Director for Operations, Jun Yupitun (you might recognize him as the 2010 TOYM awardee), Director forAdmin and Finance Jeffrey Villanueva and  Director for Marketing Raffy David (He is also part owner of Harvest).

Teleserv Director for Marketing Mr. Raffy David and Host Ronald De Vera
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